Privacy policy
1. Purpose and Scope of Data Collection
- The primary data collected on the Titan-bags.vn website includes: email, phone number, username, login password, and customer address. This is the information that Members are required to provide when registering to use the service so that Titan-bags.vn can contact and confirm when Members register to use the service on the website to ensure consumer rights.
- For Members who are customers, during the transaction and payment process at Titan-bags.vn, the website only retains detailed information about paid orders of customers; bank account information of customers will not be retained.
- Titan-bags.vn will also use both the personal identification information of Members and some non-personal identification information (such as cookies, IP addresses, browser types, aggregate dates, etc.) to enhance Titan-bags.vn’s responsiveness in terms of pages and services, as well as to develop new features, functionalities, and services according to ongoing trends and preferences.
- Members are responsible for the confidentiality and retention of all activities using the service under their registered name, password, and email. Additionally, Members are responsible for promptly notifying Titan-bags.vn about any unauthorized, abusive, or security breach activities involving their registered name and password for appropriate solutions.
2. Scope of Information Use The Titan-bags.vn website uses the information provided by Members to:
- Provide services to Members.
- Send notifications about information exchange activities between Members and Titan-bags.vn.
- Prevent activities that destroy user accounts or impersonate Members.
- Contact and resolve issues with Members in special cases.
- Not use Members’ personal information for purposes other than confirmation and related contact in transactions at Titan-bags.vn.
- In case of legal requirements: Titan-bags.vn is responsible for cooperating to provide Member information upon request from judicial authorities, including: Procuracy, court, and investigative police regarding any legal violations of customers. No one else has the right to infringe on Members’ information.
3. Information Storage Time
Members’ personal data will be stored until a request for cancellation or self-login and cancellation is made. In all other cases, Members’ personal information will be kept confidential on Titan-bags.vn’s server.4. Information Collection and Management Unit Address:
Global Link Joint Stock Company- Address: 20 Dang Tat, Tan Dinh Ward, District 1, Ho Chi Minh City
- Phone: 02838272240
- Contact: info@titan-bags.vn
5. Means and Tools for Accessing and Editing User Personal Data
Members have the right to self-check, update, adjust, or cancel their personal information by logging into their account and editing personal information or requesting Titan-bags.vn to do this. Members have the right to submit complaints about the disclosure of personal information to third parties to the management board of Titan-bags.vn. Upon receiving these feedbacks, Titan-bags.vn will confirm the information and be responsible for explaining the reasons and guiding Members to restore and secure the information.- Contact: info@titan-bags.vn
- Phone number: 02838272240
6. Commitment to Customer Personal Information Security
Members’ personal information on the Titan-bags.vn website is committed to absolute confidentiality according to the personal information protection policy of Titan-bags.vn. The collection and use of each Member’s information is only done with the consent of that customer unless otherwise provided by law. Titan-bags.vn commits that:- In case the information storage server is attacked by hackers leading to the loss of Members’ personal data, Titan-bags.vn will be responsible for notifying the incident to the authorities for timely investigation and handling and informing Members.
- The management board of Titan-bags.vn requires individuals when registering/purchasing to provide all relevant personal information such as: full name, contact address, email, ID number, phone number, account number, payment card number, etc., and be responsible for the legality of the above information. The management board of Titan-bags.vn is not responsible for and does not resolve all complaints related to the rights of that Member if it is determined that all personal information of that Member provided at the initial registration is incorrect.
- Customers can manage and delete cookies in their browser and device settings. For more information on how to do this, please visit the help section of your browser or device.
- Step 1: Customers complain about the goods of the Seller through Contact: Store system or directly reflect to the management board of Titan-bags.vn.
- Step 2: The Customer Care department of Titan-bags.vn will receive Customer complaints. Depending on the nature and extent of the complaint, Titan-bags.vn will have specific measures to assist Customers in resolving the dispute. This department proactively resolves quickly and responds immediately to the resolution results of complaints based on Titan-bags.vn’s announced policies within 7 working days.
- Step 3: In cases beyond Titan-bags.vn’s capacity and authority, Titan-bags.vn will request Customers to bring this case to the competent state authority for resolution according to the law. Titan-bags.vn respects and seriously implements legal provisions on protecting Customer rights (consumers). Therefore, it is requested that Customers provide complete, accurate, honest, and detailed information about goods and services. All fraudulent, deceptive business activities are condemned and must bear full responsibility before the law. If through negotiation, the conflict arising from the transaction between the two parties, Customer and Titan-bags.vn, cannot be resolved, either party will have the right to seek intervention from the competent legal authority to ensure the legitimate interests of the parties, especially for the customer.
- Address: No. 20 Dang Tat, Tan Dinh Ward, District 1, Ho Chi Minh City
- Phone: 02838272240
- Contact: info@titan-bags.vn